When can get the price?

We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.

Are you a manufacturer or trading company?

“Ansbern is a manufacturer with in house design team, production and sales team. You are warmly welcome to visit our factory, and if you can not come, we can show you our factory by video talk.

Can we customize geometry and use different component?

Yes, we can do 3D and CAD drawing for FREE
Of course you can, but the price and the lead time may differ.
What color can we do and can you design packaging or logo
We can do just any color with the color code or a color picture
Yes, our graphic designer can do it for you for free

How is your QC process to make sure good quality?

Frame+Fork: 100% QC inspection; The first sample with logo will be sent to buyer for confirmation and inspection once completed. Parts: 100% inspection when arrive at our factory. Sample: 100% inspection.
Assembly: 100% riding test on each electric bike.

What’s your warranty term?

Whole life for the first buyer for the Frame.24 months for the electric motor.12 months for the Li–ion battery. 12 months for the controller. 12 months for the charger

What can you do to avoid anti-dumping tax in Europe?

Different solutions shall be offered with different order quantity. For small quantity, we can ship under DDP term by train, and you can receive the e bikes at your address without paying any extra cost. In other cases, we can discuss it again.

Can you arrange shipping?

Yes, we can arrange shipping to your address by air, by train and by ocean. The solution, freight and period will be offered with zip code and order quantity.

What is your sample policy?

We can supply the sample and the extra sample cost can be refunded when you place an order of for mass production.

What’ s the lead time ?

It usually takes 45 days for hi- ten steel frame, and 60 days for alloy and chromoly frame

What’s your warranty term?

Whole life for the first buyer for the Frame.24 months for the electric motor.12 months for the Li–ion battery. 12 months for the controller. 12 months for the charger

what’ s the lead time and payment term?

what’ s the lead time and payment term?

It usually takes 45 days for hi- ten steel frame, and 60 days for alloy and chromoly frame 30% T/T as deposit and the rest 70% T/T as per B/L copy